Help and feedback

How to reach the Intangible team when something is wrong, and where the same flow lives inside a project.

The fastest way to reach a human at Intangible. Two surfaces – one on the homepage, one inside any project – that route to the same team.

Help menu open from the top-right help icon, showing the full ordered list - Welcome, First Steps, Keyboard Shortcuts, Updates, Report an issue, Request a feature, General feedback, Discord Community, Help Center

How to reach us

The help icon (question mark) lives in the top-right toolbar of every Intangible page – homepage, project editor, settings. Click it to open the help dropdown.

What's in the menu

Item	What it does
Welcome	The introductory pop-over for new users. Re-opens any time.
First Steps	Relaunches the guided onboarding tour. Useful when a teammate joins and you want to walk them through the basics again.
Keyboard Shortcuts	Opens the in-app shortcuts panel. Mirrors Keyboard shortcuts.
Updates	Opens studio.intangible.ai/updates – the public changelog.
Report an issue	Send a bug report directly to the support queue. Auto-attaches project context.
Request a feature	Submit a feature request. Read every one, ship some.
General feedback	Anything that doesn't fit a bug or feature request.
Discord Community	Jump to the Intangible Discord. Day-to-day questions, peer help, agency-network conversation.
Help Center	This documentation site.

The help menu is the canonical place to start. From inside a project the same menu is available, with the advantage that Report an issue auto-attaches the project ID and last-render context.

Report an issue

Report an issue (from the help menu, or the bug icon directly in the top-right toolbar) opens a structured report panel:

Report an Issue panel docked on the right side of the editor with a "Hey, found a bug?" greeting, a "What went wrong?" textarea, and two action buttons: Mark the bug and Record screen

Two actions support what you describe in the text field:

• Mark the bug lets you click directly on the part of the UI that's broken so the report carries an annotated screenshot of the exact element.
• Record screen captures a short video of the issue. Useful when the problem only shows up in a sequence of actions.

The bug icon in the top-right toolbar is a shortcut to the same panel – you don't have to open the help menu first.

Messages

The chat-bubble icon next to the help icon opens Messages, a real-time support thread with the Intangible team:

Messages panel open from the chat-bubble icon, showing recent message threads with team members, plus a "Send us a message" action and Home / Messages / Help / News tabs at the bottom

Use Messages for general support conversation, follow-ups on a previous thread, or quick clarification questions. Use Report an issue for structured bug reports where the team needs to reproduce.

What gets a fast response

Specific reproduction steps and recent context. The team can chase a vague "the visualizer didn't render right" report, but it takes a day; "In project Lambo Commercial, scene Manhattan Street, shot 3, Nano Banana Pro at 2K – the cop car keeps showing up despite the negative-prompt edit" takes ten minutes.

What helps:

• The project name and a link if the project is shared
• The exact scene and shot
• The model and resolution
• A screenshot of the unexpected behavior
• What you expected to see instead

What doesn't help:

• "It's broken"
• "The AI is wrong"
• A description of the entire week's work

Reporting a bug

Same form. Pick the Bug tag in the subject. The form auto-uploads a recent renders log so we can correlate against logs on our side.

Suggesting a feature

Same form again. Pick Feature request. We read every one. We don't ship every one.

Related

• First Steps and onboarding
• FAQ
• Common questions